Hospitality Industry & Administration

·The Program comprises 12 Modules, a summary of each of which is given below:

Module 1 - The Hospitality Industry and its Sectors

·Hospitality as an industry.

·Hospitality sectors.

·Hospitality products.

·Hospitality and customer service.

Module 2 - The Accommodation Sector (1): Hotels

·Accommodation as a business.

·Purposes or motives for travel.

·Importance of knowing travel motives.

·Hotels: types, sizes, locations, rating, categorisation, classification, grading, descriptions

Module 3 - The Accommodation Sector (2): Other Units

·Motels, Bed & Breakfast (B&B), Guest houses.

·Camping sites and caravan parks.

·Lodges, Boutique hotels, Timeshare.

·Destination resorts.

Module 4 - Visitor Destinations and Attractions

·Business travellers, leisure travellers, excursionists.

·Visitor destinations and visitor attractions.

·The “5As”: attractions, accessibility, accommodation, amenities, activities.

·Promotion of destinations, visitor experiences.

Module 5 - Travel and Transportation

·Transportation safety and regularity.

·Transportation routes.

·Air transport, Rail transport, Road transport, Sea and waterways transport.

·Hybrid and mixed transport.

Module 6 - Inclusive Tours (ITs) or Package Tours

·Tour operators.

·Characteristics and types of tours.

·Components of packages, supplements.

·Incoming operators, ground staff, tour reps.

Module 7 - Catering and Meals, Food and Beverages

·Meals and tariffs.

·Food outlets, bars and drink service

·Menus and styles of service.

·Food preparation, recipes, methods.

Module 8 - Restaurants and other Eating Places

·Variety of catering establishments.

·Influence on selection of destinations and accommodation selected.

·Physical environment, ambience, restaurant staff.

·Kitchen and food hygiene.

Module 9 - Accommodation Front Office and Housekeeping

·Welcoming guests, registration/check-in, rooming.

·Guest assistance, accounts, check-out, departure.

·Housekeeping functions and responsibilities.

·Supervisors, subordinates, personnel, activities.

Module 10 - Events, Meetings and Conferences (MICE)

·Professional planning and organisation of events.

·Selecting venues, themes, entertainment, catering.

·Meetings, briefings, conferences, conventions, congresses, seminars, Incentive travel.

·Venue organisation, seating, layout.

Module 11 - Entertainment, Gaming, Sport & Recreation

·Active and passive forms of entertainment, performers, participation.

·Sporting events, activities, trips, holidays/vacations.

·Amusement and theme parks.

·Gaming, casinos, electronic games.

Module 12 - Visitor Information, Advertising & Publicity

·National, regional and local visitor information centres or offices.

·Public and private promotion of destinations and attractions.

·Travel and tour brochures, websites.

·Promotion of events, attracting visitors.