Management of Human Resources

·Understanding individuals at work, the differences between individuals, psychology

·Managing diversity in the workplace

·Personality and personality studies and assessments

·Attitudes, culture and change in the workplace

·Gender and organisational behaviour, equality in the workplace

·The nature of learning, its relevance to organisational behaviour

·How people learn and develop, development methods

·Learning theories, the learning organisation, knowledge management

·The process of perception, factors which provide meaning or bias

·Communication and transactional analysis

·The meaning and concepts of motivation

·Motivational theories and their relevance to work situations

·Needs, expectations and frustration

·The nature of workgroups and teams

·Formal and informal groups and their formation

·Factors affecting group effectiveness, cohesiveness and performance

·Team roles and functions, team membership, group dynamics

·Frameworks for behavioural analysis of teams and groups

·Managing change, improving performance

·Job satisfaction, job design, effects on performance at work

·Stress at work, factors creating and ways of dealing with stress

·Human resource management compared with personnel management

·HRM personnel policies, activities and functions

·Training, development, making sure training is effective

·Performance appraisal methods, potential problems

·Employee relations, legal and behavioural issues

·The personnel function and organisational performance

·Staffing the organisation, the importance and stages in human resource planning

·Job analysis, preparing job descriptions and person specifications

·Planned and systematic recruitment and job selection

·Interviewing style and skills