Organisational Behaviour

·Major Topics Covered in this Diploma Program include:

·Definitions of organisational behaviour and the benefits of its study.

·Organisations and the environment; organisational goals, aims, objectives.

·Decisions and decision-making in organisations; systems in organisations.

·People’s perceptions: how and why they interpret events and actions.

·Perceptions, stereotypes and the halo effect.

·Exploring anthropology and sociology.

·Attitudes, values, beliefs, socialisation, learning and development.

·Motivation at work and motivational theories; features, requirements, processes, theories.

·Job design, frustration at work, stress, effects on performance.

·Personality, traits, qualities and team roles; role behaviour and activities.

·Selection, testing and assessment in teams.

·Communication: one-way, two-way, vertical, horizontal.

·Channels, barriers and blockages to communication; agendas, assertiveness.

·Influence at work, authority and its misuse.

·Sources of power, types of working relationship; control mechanisms, the delegation of authority.

·Leadership and management; functions, styles, factors, traits and complexities.

·Leadership models and theories.

·Teams and groups: their purposes; creation, development and behaviour of groups; high-performance teams.

·Conflict: sources and symptoms, conflict resolution and conflict management.

·Realpolitik and patronage, favouritism and bullying, trust and confidence.

·Organisational health and well-being.

·Ethics, responsibility and obligations in relationships; employees, customers and stakeholders.

·External and internal pressures, and influences of culture; cultural types and influences.

·Technology: size and scale of production, expertise, alienation, technological developments.

·Organisation structures and design, centralisation and decentralisation.

·Mechanistic and organic structures, bureaucracy.

·Change management: the drivers and factors of change, the processes and management of change.